Customers’ perceptions on ESKOM’s pre-paid billing system and the effects on their satisfaction and trust

Show simple item record Chinomona, R Sandada, M 2018-07-23T13:01:39Z 2018-07-23T13:01:39Z 2014
dc.identifier.citation Chinomona, R., & Sandada, M. (2014). Customers’ Perceptions on ESKOM’s Pre-Paid Billing System and the Effects on Their Satisfaction and Trust. Mediterranean Journal of Social Sciences, 5(9), 119-126 en_ZA
dc.identifier.issn 2039-2117
dc.description.abstract Despite the increasing awareness of the paramount importance of customer satisfaction and trust in the context of large firms, research efforts focused on the investigation of the role of electricity pre-paid system performance on customer satisfaction and trust have largely remained scant, particularly in developing countries of Southern Africa. Therefore, the primary objective of this study is to fill this void. Three research hypotheses are posited and a sample data of 151 collected from ESKOM company’ electricity pre-paid system customer is used to empirically test the hypotheses. The results of this study show that, the performance of the ESKOM prepaid billing system positively influences the customers’ satisfaction and trust in a significant way. Managerial implications of the findings are discussed and limitations and future research directions are indicated. en_ZA
dc.language.iso en en_ZA
dc.rights Copyright © MCSER-Mediterranean Center of Social and Educational Research en_ZA
dc.subject Customer satisfaction en_ZA
dc.subject Customer trust en_ZA
dc.subject Pre-paid system en_ZA
dc.title Customers’ perceptions on ESKOM’s pre-paid billing system and the effects on their satisfaction and trust en_ZA
dc.type Article en_ZA
dc.journal.volume Vol 5 en_ZA
dc.journal.title Mediterranean Journal of Social Sciences en_ZA
dc.description.librarian KIM2018 en_ZA
dc.citation.doi 10.5901/mjss.2014.v5n9p119 en_ZA
dc.citation.epage 126 en_ZA
dc.citation.issue 9 en_ZA
dc.citation.spage 119 en_ZA

Files in this item

This item appears in the following Collection(s)

Show simple item record

Search WIReDSpace


My Account