Validating the 'soft' aspects of TQM for ISO-9001 certified construction firms in SOUTH AFRICA

Show simple item record

dc.contributor.author Naicker, Sugendran
dc.date.accessioned 2019-04-15T14:34:41Z
dc.date.available 2019-04-15T14:34:41Z
dc.date.issued 2018
dc.identifier.uri https://hdl.handle.net/10539/26779
dc.description UNIVERSITY OF WITWATERSRAND, SCHOOL OF CONSTRUCTION ECONOMICS AND MANAGEMENT in partial fulfilment of the requirements for the award of MASTER OF SCIENCE (BUILDING) DEGREE (PROJECT MANAGEMENT IN CONSTRUCTION) , 2018 en_ZA
dc.description.abstract for the attribute data of the respondents. Secondly, for the constructs and indicators, the measure of central tendency (i.e. the mean, standard deviation and coefficient of variation) was computed. The main findings of this study were that of the eight valid and reliable ‘soft’ aspects of TQM principles in this study, only five ‘soft’ aspects of TQM principles were being practised by QMR’s and three ‘soft’ aspects of TQM principles were not being practised by QMR’s at their ISO-9001 certified construction firms. The study concludes that the level of agreement by the QMR’s for the identified ‘soft’ aspects of TQM principles was not deemed to be significant. Based on the findings of this study, that despite the QMR’s being cognisant of the identified ‘soft’ aspects of the TQM principles, the practice of these ‘soft’ aspects TQM principals in the ISO 9001 certified construction firms is irregular and cursory amongst QMR’s, as the level of agreement by the QMR’s for the identified ‘soft’ aspects of TQM principles was not deemed to be significant. en_ZA
dc.language.iso en en_ZA
dc.title Validating the 'soft' aspects of TQM for ISO-9001 certified construction firms in SOUTH AFRICA en_ZA
dc.type Thesis en_ZA
dc.description.librarian XL2019 en_ZA


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search WIReDSpace


Browse

My Account