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The perceptions of customer use on mobile applications in the telecommunication industry of south africa
(University of the Witswatersrand, Johannesburg, 2023) Manentsa, Sisonke
In South Africa, mobile applications in telecommunications are constantly developing and introducing new products and features to the market. South Africa is following in the footsteps of other countries by investing in mobile applications to deliver products and services. Mobile applications are topical in boardrooms. Various models established by academia and practice have highlighted numerous factors that are necessary, but few exist on how mobile application factors occur in the telecommunications industry. The purpose of this study is to determine factors that influence the use of mobile application and to examine the extent to which customer satisfaction influences the use of mobile applications. As a result, this exploratory quantitative study investigates their relevance to the South African telecommunications industry. An online survey was distributed to 300 South African users of mobile applications through emails. A total of 167 responses were received. The results were analysed using descriptive analysis, structural equation modelling to determine the contribution of different factors on the use of telecommunication mobile applications, Principal Components Analysis (CPA) was used to ensure that the data is convergent, different and a structural fit model was performed to determine model fit. The findings revealed that general awareness, performance expectancy, effort expectancy, facilitating condition, system quality, individual innovation, and customer satisfaction are factors that influence the use of telecommunication mobile applications. Surprisingly, social influence has a negative impact on the use of telecommunications mobile applications. This study reveals that social influence does not influence the use of telecommunication mobile applications. Furthermore, respondents of this study strongly agree that customer satisfaction is critical for motivating use of telecommunication mobile applications. This report has made a number of contributions, a theoretical contribution has been made by developing and testing an extended Unified Theory of Acceptance and Use of Technology (UTAUT) model for mobile applications in the telecommunications industry of South Africa context. The model includes factors such as system quality, individual innovation, general awareness, customer satisfaction. This research's contextual contribution assists the South African telecommunications industry in more ii effective ways, guiding them toward the usage of mobile applications. The practical contribution indicates that the telecommunications industry should concentrate its resources and investments on increasing customer awareness of mobile applications, providing products and features on mobile applications that are simple to use and appropriate for the task at hand, maintaining a low failure rate, and maintaining an environment that promotes the use of mobile applications
Influence of Organisational Capability and Knowledge Sharing on Performance at Eskom Distribution
(University of the Witswatersrand, Johannesburg, 2024) Mampuru, Thabo Mothobi; Kekwaletswe, Yar M.
This research report is about how organisational capability and knowledge sharing influence performance in a South African power utility organisation, namely Eskom Distribution division. Organisational capability in this report means the ability and capacity to do maintenance on the existing infrastructure, network, and equipment to have a sustainable and consistent electricity distribution. Electrical system maintenance has gained attention from both researchers and practitioners over the past few years due to, among other things, constant load shedding that affects the social and economic aspects of South Africa. To this point improving electrical system reliability and reducing maintenance costs are top priorities of a power utility, notably Eskom Distribution (ED). Knowledge sharing is the transferring of the know-what and the know-how of doing maintenance, from one person to the next; that is, the research problem is that transferring of experience, skills, and information among employees is still a key issue at the Power Utility. The purpose of the study was, thus, to explore and describe organisational capabilities and knowledge-sharing enablers and challenges, using Resource- based theory (RBT) and Social-exchange theory (SET) as theoretical lenses. Improved performance is inferred to be when there is less downtime, less failure of equipment due to good maintenance and restoration time of electrical supply, achieved without compromising the safety of personnel and equipment. The study was conducted following an interpretive research philosophy and a case study was employed as a research strategy to get an in-depth understanding of ways that could be used to improve organisational performance. Semi- structured interviews were conducted with managers, engineers, technicians, and artisans as study participants. In the present study, one way to improve performance is the understanding of resources and behaviour, especially how maintenance strategies are formulated and how knowledge sharing could happen among employees to subsequently enhance and effect performance. The study found that managers play a key role in designing organisational capability and that they should affect knowledge sharing through various internal processes. The outcome and the contribution of iii the study is a conceptualised framework that may help improve performance through an enhanced knowledge sharing and organisational capability, in the context of the Power Utility, Eskom distribution division
Distrust, accountability and capacity in South Africa's fragmented eduction system
(Taylor & Francis Group, 2020) Chilenga-Butao, Thokozani; Pakade, Nomancotsho; Ehren, Melanie; Baxter, Jacqueline
South Africa's current basic education system is a product of the apartheid education bureaucracy that was fractured along racial lines, and later significant efforts to amalgamate this fragmented system into a single, inclusive and equal system. This chapter demonstrates how negative apartheid legacies of distrust and a lack of both accountability and capacity took root in apartheid's oppressive and unequal system, as well as efforts by the Department of Basic Education to overturn these legacies in the democratic era. The central argument of this chapter is that, despite formal bureaucratic procedures, expressed through regulations, which should produce more capacity and accountability in the education system, there are also codified practices of governance at the provincial and district levels that produce different outcomes from the intended goal of improved education. This argument is illustrated through a case study of the Schools Rationalisation Project in the Eastern Cape province, South Africa.
The marketability discount in valuation multiples of South Africa's* private equity market
(University of the Witswatersrand, Johannesburg, 2023) Malinga-Qangule, Lungile Nokuthula
The aim of this research is to give the South African private markets industry guidance on how to think of the marketability discount as well as give an equation to ensure that the discount is calculated with similar rules. The use of a standard and fair marketability discount would avoid erroneous equity valuation conclusions, and thus provide more accuracy to investment decisions than is currently the case. the aim of the research is to analyse the behaviour of the marketability discount given the size of the enterprise. The aim is to build a model that introduces variables that capture size, profitability, and risk. In this way, the marketability discount, MD, can be isolated by checking, at the same time, the impact of the rest of the variables in each EV ratio. The valuation methodology applied in this paper was 32 emerging market transactions between 2003 and 2023. This research reiterates the importance of removing subjectivity in investment decisions to quantify risk accurately which results in reliable investment returns.
An analysis of the effect of systematic risk factors on returns of the South African banking sector
(University of the Witswatersrand, Johannesburg, 2023) Malatji, Tumiso Chris; Chakamera, Chengete
Understanding the risk-return relationship is vital to effectively allocate assets based on investors’ risk tolerances and return requirements. To achieve this, it becomes a peerless need to effectively manage investors’ exposure given the macroeconomic environment in which their investments operate. Addressing this will ensure a more comprehensive understanding of macroeconomic risk in the process of generating returns. This research seeks to understand the nature of the relation of systematic risk factors on the returns of the South African banking sector while also establishing what the combined impact of the risk factors is. Additionally, this research paper aims to demonstrate the existence, or lack thereof, of a long-term linkage between sectoral banking returns in South Africa and the macroeconomic risk factors. In addressing the first research objective, the OLS regression is applied. The PCA is used to create the composite index of the risk factors. To establish the existence of a long run link, ARDL test was performed. Of the eight risk factors used in this paper, only three were found to be statistically significant. The JSE ALSI was discovered to be positively related to banking returns while the gold price and rates of interest were surmised to be adversely correlated to returns. Nevertheless, the combined effect of the systematic risk variables was significant in describing the returns of the South African banking sector. Moreover, this research paper established the existence of a long-term linkage between the macroeconomic risk parameters and South African banking sectoral returns. The results of this research report deduce that careful assessment of banking sector exposure must be conducted given the macroeconomic environment movements in which banks operate. This will ensure that necessary adjustments, from Tactical Asset Allocation and Strategic Asset Allocation perspectives, are made so that risk budgets are not exceeded while pursuing returns.