Experiences of Misfit as Cues for Sensemaking of ERPs

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dc.contributor.author Le Roux, Daniel B.
dc.date.accessioned 2016-05-04T12:05:29Z
dc.date.available 2016-05-04T12:05:29Z
dc.date.issued 2015-12-15
dc.identifier.citation Le Roux, D.B. (2015). Experiences of misfit as cues for sensemaking of ERPs. The African Journal of Information and Communication (AJIC), 15, 68-80. https://doi.org/10.23962/10539/20331
dc.identifier.issn ISSN 2077-7213 (online version)
dc.identifier.issn ISSN 2077-7205 (print version)
dc.identifier.uri http://hdl.handle.net/10539/20331
dc.identifier.uri https://doi.org/10.23962/10539/20331
dc.description.abstract The adoption of computer-based enterprise resource planning systems (ERPs) has become an important feature of large organisations in both the public and private sectors. Successfully embedding ERP systems in organisational structures does, however, pose a significant array of technical and social (human) challenges. Chief among these is ensuring that ERP users successfully adapt to new/changed work processes and tasks post-adoption. In this study Karl Weick’s theory of Sensemaking is adopted to investigate the process by which users develop the meaningful understandings of ERPs. It is proposed that experiences of misfit, that result from user ignorance or organisation-artefact misalignment, act as triggers for sensemaking. Based on an integrated interpretive framework a case study of a South African Metropolitan Municipality is used to analyse 34 experiences of misfit and their consequences. Findings suggest that experiences of misfit trigger various types of response strategies during which users’ understanding of and beliefs about ERP technology are updated.
dc.language.iso en en_ZA
dc.publisher LINK Centre, University of the Witwatersrand (Wits), Johannesburg en_ZA
dc.subject enterprise resource planning systems, ERPs, metropolitan municipality, local government, technology adaptation, information systems adoption, sensemaking, misfit
dc.title Experiences of Misfit as Cues for Sensemaking of ERPs en_ZA
dc.type Article en_ZA
dc.citation.doi https://doi.org/10.23962/10539/20331
dc.orcid.id https://orcid.org/0000-0001-9682-0377

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